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Customer Service Representative



Customer Service
Santiago de Querétaro, Qro., Mexico
Posted on Saturday, July 15, 2023

Company Description

Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison provides intelligent , creative and sustainable solutions that elevated brands and accelerate performance throughtout the global retail supply chain. We wlwvate brands throught graphics ticket, tags and labels, embellisments and packing solutions that enhance consumer appeal. We accelerate performance througth RFID enable inventory and loss prevention solutions, price management, global compliance, and brand security solutions.

Job Description

For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as Customer Service Representative

What we can offer you! Your Role:

As Customer Service Representative you will further develop current and future business with our customers. As well you realize and develop new business relationships with current customer, maximize added value to customer leveraging our capabilities and building stronger customer intimacy.

Activities may include, but are not limited to:

  • Manages accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
  • Process client invoices and maintain effective relationships with clients, carriers, customs etc.
  • Receive and respond to drivers waiting and/or receiving incoming calls pertaining to shipments.
  • Compile and review require customs documentation.
  • Utilize the documents, work standards, and system technology to precisely complete the data entry for each shipment.
  • Participate and support other team members with accounts and workload, on day-to-day operations including setting priorities, organizing, scheduling work and problem solving.
  • Coordinate carrier release by submitting required documents and freight payments.
  • Do proactive selling and other commercial activities.
  • Manage a large workload of accounts, Perform sometimes as order entry.
  • Handle different systems.
  • Other related duties as assigned.


  • Customer Service experience as Customer Service representative is required/ internal sales function within manufacturing industry is essential;
  • English Advanced Level (minimum)Excellent communication (oral and written).

    High School Diploma.

    Proficiency in Microsoft Windows and Office, specially excel, and in ERP system.

  • Experience in any graphic design platform will be a plus (Canva, photoshop, illustrator)

Additional Information

Who we are! - Our Story:


  • We not only embrace change… we drive it.
  • We work hard, push hard, and take brave risks.
  • Our culture is innovative and collaborative - where bold ideas turn into action.
  • We grow strong talent through stretch opportunities only restricted by your interests.
  • We are committed to workplace diversity, both for employees and for the business.
  • We are a force for good, imbedded in industries and communities worldwide.
  • We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.

Avery Dennison is a great place to work for everyone.