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Customer Care Cell (CCC) Senior Engineer



Customer Service
Semenyih, Selangor, Malaysia
Posted on Monday, May 27, 2024

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com

Job Description


You will manage the customer claims on quality issues from customers and will also be responsible for managing of claim information to SFDC and complete the claim process with credit notes.


  • Responsible for customer claims on quality issues from customers.
  • Responsible for managing of claim information to the system and completing the claim process.
  • Share the complaint information to various functional departments within the company.
  • Promote the investigation and improvement of various functional departments.
  • Preparation of customer improvement reports.
  • Assist sales, TS, market to do customer application evaluation.
  • Coordinate with the quality team for the quality complaint handling to improve the quality satisfaction of key customers.
  • Manage material chain (the material incoming plan, Analysis material problem in process, claim back to supplier and follow up Credit note and scope the risk roll)
  • Response to manufacturing technical inquiries in a proactive , timely and effective manner.
  • Coordinate with the internal team to develop and improve the product's quality and serve with customer requirements.


  • Bachelor’s degree or equivalent preferred.
  • 5 years experienced in QA field, paper/film/packaging industry is advantaged
  • Certified Auditor or Certified Quality Analyst preferred.
  • Thoroughly knowledgeable on database administration and systems testing and auditing processes.
  • Excellent oral and written communication skills.
  • Excellent auditing and statistical skills

Additional Information