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Assistant Manager Commercial Excellence & Customer Centricity



Customer Service
Gurugram, Haryana, India
Posted on Thursday, January 25, 2024

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employed more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

Job Description


Customer Centricity

  • Help the organization succeed by implementing customer centric strategies and initiatives both internal and external.
  • Improve customer experience by driving adoption of digital tools at organization and customer level. Explore & enhance current processes and tools to drive better customer experience.
  • Drive customer satisfaction surveys, analyze the inputs received & drive actions with each function to minimize customer pain areas & close the loop with customers.
  • Build & drive customer centricity across the organization by running ICES & NPS surveys, analyzing results & driving actions along with functional leads to improve the scores.
  • Change agent program deployment & actions implementations.

Commercial Excellence

  • Structuring sales process and methodologies to enhance sales team effectiveness.
  • Create new mechanisms and processes to identify and improve to help the sales team achieve the peak performance.
  • Drive enhancement & adoption of sales tools like SFDC, Customer360 dashboard, QUIP etc.
  • Maintain order among the sales team to have a healthy sales pipeline, zero overdue opportunities, high value add services etc. to meet sales & growth objectives of the organization.
  • Generating business insights which would be of relevant business value to the commercial team
  • Work towards creating cross functional excellence towards the commercial department and the sales team.


BE/B-Tech engineering & MBA is desirable but not necessary with 6+ years of experience.

  • Good Executive Presence and strong communication skills; ability to work with peers & drive change among cross functional teams.
  • Broad understanding of business issues, metrics, organizational linkages, and customer value.
  • Must be a good Team player & Self Motivated.
  • Understand the selling process & customer order to sales cycle & customer communication pieces in detail.
  • Ability to analyze sales data and numbers and translate the same into actionable items.

Additional Information

We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

  • Workplace Flexibility
  • Structured learning and development
  • Mentoring program
  • Competitive total rewards

We look forward to receiving your application.

Life at Avery Dennison

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Avery Dennison Sustainability Goals

Avery Dennison is an equal opportunity employer.

We do not accept unsolicited referrals or resumes from any source other than directly from candidates.