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IT Support Technician/GTS Specialist



IT, Customer Service
Longford, Ireland
Posted on Tuesday, April 30, 2024

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

Job Description

What you can expect in this role:

An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) they support. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes.

Primary Responsibilities:

  • Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission
  • Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)
  • Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management
  • Comply to and execute SOX controls
  • Research, diagnose, troubleshoot and identify solutions to resolve issues
  • Install, upgrade and replace selected software and hardware products according to Avery Dennison standards
  • Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding
  • Support local OT (Operation-Technologie) for the Manufacturing- Area


What we expect from you:

  • High School diploma or equivalent required
  • Information Technology courses or certification(s) required
  • A Bachelor’s degree in business or technology field preferred
  • 3+ years related experience
    • 3-5 years performing routine software installations and program updates
    • 3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems
  • Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Google suite, function specific software, and networking and server infrustructure.
  • Ability to travel to support other sites when needed; estimated 20% travel

Additional Information

We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

  • Workplace Flexibility
  • Structured learning and development
  • Mentoring program
  • Competitive total rewards

Who we are! - Our Story:

Every voice. Every day! Eight Values. One Team!

Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer. In the EMEA region, we have these Employee Resource Groups:

  • EmpoWer - focusing on the engagement, mentoring, and promotion of women
  • Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace
  • Unite - supporting the LGBTQI+ and ally community in the EMEA region

To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to our Diversity and Inclusion pages in the About Us section of our website: https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)