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Senior Executive - Technical Service

atma.io

atma.io

IT
Gurugram, Haryana, India
Posted on Friday, May 24, 2024

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 32,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com

Job Description

ABOUT AVERY DENNISON CORPORATION

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

AVERY DENNISON INDIA PVT LTD IS CERTIFIED GREAT PLACE TO WORK!

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Avery Dennison India, seeking for a highly motivated and skilled individual to join our business enabling function as a Senior Executive Technical Services. In this role, you will be responsible for providing on-site technical support to our customers, ensuring their satisfaction with our products and services. If you are passionate about delivering exceptional service to customers and like to enjoy working in a dynamic and challenging role, we encourage you to apply for this exciting opportunity. In this role you will be reporting directly to the Manager, Technical Services.

YOUR RESPONSIBILITIES WILL INCLUDE :

  • Adhere and demonstrate business ethics and values to its core defined by the organization.

  • Provide on-site technical support to customers, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction

  • Communicate with customers to understand and provide customized solutions that meet their requirements

  • Drive value addition initiatives, conduct technical trainings/ knowledge sharing sessions for key business accounts and internal team

  • Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team

  • Analyze, understand and report trends, product/ process improvements and business alerts in defined forums.

  • Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions

  • Share Insights - market/ ecosystem trends, generate documents. slides

  • Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread - North India (90%) & North East (5%) including remote support to Bangladesh and Pakistan (5% as and when needed).

Qualifications

WHAT WE WILL BE LOOKING FOR IN YOU :

  • Long term commitment and association

  • Bachelor’s degree from Printing and Packaging stream and/or equivalent

  • Minimum of 3-5 yrs of experience in a technical support role, preferably customer facing

  • Excellent knowhow on Flexo, Offset & Digital printing technologies is essential

  • Good at troubleshooting on press - onsite or virtual mode

  • Excellent problem solving, communication skills and relationship management is must

  • Ability to work independently, in team, across functions and manage complex schedule

  • Good at data, trend analysis and presentation skills - MS Office, Google Docs, Sheets, Slides, Salesforce

  • Willingness to travel within city, across states often on short notice as and when needed

  • Valid driver’s license and passport would be an added advantage

Additional information :

  • Should have meticulous attention to details and accuracy

  • Ready to relocate if needed

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion,
sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other
rotected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO
guidelines.

We invite Diversity candidates to join Certified "Great Place To Work Team".