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Facility Support Administrator



Customer Service
Lewis Center, OH, USA
Posted on Tuesday, June 4, 2024

Company Description

Vestcom is the industry leader in technology-driven shelf-edge solutions for Retailers and CPGs. Our data-integrated media solutions drive sales and loyalty, engaging shoppers where it matters most – the point of decision. Our patented innovation has been trusted by top retailers for more than 30 years to drive productivity and profitable growth. For our growing team of over 1000 employees, Vestcom offers the stability of an established company with the entrepreneurial spirit and fast-paced environment of a start-up.

Vestcom’s core values are at the heart of our organization, representing our fundamental beliefs and serving as our guiding light in for how we conduct business and interact with each other.

  • OUR TEAMS - Our colleagues and our client define our team.
  • OUR INTEGRITY - Our colleagues and clients rely upon us to deliver.
  • OUR INGENUITY - Our colleagues and clients look to us for unique solutions.
  • OUR PERFORMANCE - Our colleagues and clients team with us to win.

Vestcom is a standalone business unit of Avery Dennison, a Fortune 500 leader in materials science and packaging materials. Learn more at www.vestcom.com.

Job Description


The Facility Support Administrator will work with the entire production team to oversee and ensure smooth and efficient daily operations. Ultimately, a top-notch admin assistant should be highly organized and thrive under pressure.

► Key Areas of Responsibility

  • Creating, maintaining, and updating production support tickets in the ERP (WOMS or TCM) system and managing change requests related to scheduled and ad hoc production work for SB customers. This also includes ensuring that negotiated SLAs are met and exceeded.
  • Responsible for supporting new item set-up, product price change, ship to/ bill to and new store/ closed store changes processes to avoid downstream issues in Accounting, Operations, and IT.
  • Assist in Onboarding. Schedule interviews and follow up calls. Attend/setup orientation for new hires.
  • Proficient in FEDEX Ship Manager/Eship. Assist in Distribution department closing boxes, slotting, assembling shipping boxes and using shipping software to ship packages.
  • Organize events- Planning, order food and creating company communication
  • Schedule vendors- Maintenance and repairs for the building
  • Place orders for Office/shop Supplies and Xerox toner/supplies.
  • Billing- Utilizing ESHIP software to invoice by Client/Ticket the day we ship. Add freight cost where applicable including markup.
  • Schedule couriers for pickup-Old Dominion, FEDEX and UPS as needed.
  • Data entry daily/weekly reports- LMO waste tracker, update MEP spreadsheet, NB Error logs, Inventory Tracker
  • All other duties as assigned



► Key Qualifications

  • 1-2 years relevant experience in printing preferred.
  • High school diploma / GED / or equivalent preferred.
  • Candidate should possess basic mathematical skills.
  • Candidate should possess a strong work ethic, time management and troubleshooting skills, a positive attitude, and be detail oriented.
  • Ability to utilize a variety of software programs including but not limited to: All Microsoft products, ERP systems and other retail and client specific proprietary software.
  • Individual must be able to work independently with minimal guidance required. This implies good time management, planning/organization, and decision-making skills.
  • Individual must be able to interact effectively with a wide variety of people, maintaining flexibility, objectivity, and a capacity to handle multiple tasks simultaneously.

► Supervisory Responsibilities


► Management Disclaimer

Vestcom’s Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Vestcom may terminate employment at any time, for any reason.

Additional Information

All your information will be kept confidential according to EEO guidelines.