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Service Consultant



Mentor, OH, USA
Posted on Sunday, June 9, 2024

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

At Avery Dennison, some of the great benefits we provide are:

  • Health & Wellness benefits starting on day 1 of employment
  • Paid parental leave
  • 401K eligibility
  • Tuition reimbursement
  • Employee Assistance Program eligibility / Health Advocate
  • Paid vacation and Paid holidays
  • Annual uniform allotment
  • Safety shoe reimbursement program
  • Prescription safety eyeglass program

Job Description

Provide exceptional customer service to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.

This role will be Remote, 11:00AM - 8:00PM, M-F.


May include, but are not limited to:

  • Manage accounts regarding order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.

  • Implement account service strategies.

  • Principal liaison with marketing and sales for assigned customers.

  • Implementation of marketing programs for assigned accounts.

  • Support all aspects of customer service, including, but not limited to, price quotes and quote follow-up.

  • Initiate and implement initiatives that improve Customer service and responsiveness.

  • Coordinate with Logistics and Operations on capacity planning and scheduling.

  • Champion Customer needs, proactively follow up on Customer inquiries, and be the Customer’s advocate by driving the voice of the Customer (VOC) into the organization

  • Provide responsive order management support, including order entry or expediting and shipment information to customers.

  • Proactively communicate supply chain issues and provide alternatives.

  • Attend technical training seminars.

  • Back-up team members when workload makes this necessary.

  • Partner with the Sales team to assist in achieving sales goals.


  • High School Diploma or equivalent required. Bachelor’s degree a plus.

  • 3 - 5 years of Customer Service or related experience a plus.

  • Strong written, verbal and telephone skills.

  • Strong data entry and organizational skills. Detailed oriented with good follow-up skills.

  • Able to effectively manage many priorities and issues.

  • Understanding of applicable computer systems, such as Google, Microsoft Office, Lotus Notes, and Oracle and function-specific software.

  • The hours for this role will be 11a - 8p but may adjust as business needs dictate.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Reasonable Accommodations Notice

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or [email protected] to discuss reasonable accommodations.