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Graphics Technical Services Engineer



Shanghai, China
Posted on Tuesday, June 11, 2024

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Job Description

  • Provide technical service to existing business of Graphics in Greater China region

  • Communicate with local/regional/global product managers & marketing team and provide up-to-date information to Graphics

  • Handle customer complaints, follow-up actions and troubleshooting

  • Interact with local and regional R&D team to collect and understand customer requirements, and translate to CTQs

  • Demonstrate vehicles/signage wrapping & installation technique internally and externally

  • Update Graphics industrial trends and insights from technical perspective

  • Technically support the commercial team for new customer and/or new application development with existing products

  • Take responsibility in customer/installers overseas training program

  • Lead local Graphics exhibition program and related contents


  • Bachelor’s Degree in Chemical / Material / Automobile or other related discipline

  • 5 years and more of technical service experience with customer interaction in Graphics industry

  • Capability to handle technical and/or qualities issues and close customer claims

  • Experience with product development and commercialization process

  • Very strong aspiration to learn Graphic wrapping and installation techniques

  • Good command of English to communicate with regional and global counterparts

  • Comprehensive understanding of Auto after/before market

  • Adaptability to the organization and full engagement with commercial team

  • Ability to operate with little supervision in a complex environment

Additional Information

All your information will be kept confidential according to EEO guidelines.