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Customer Service Representative - Northern Eastern Europe



Customer Service
Brwinów, Poland
Posted on Thursday, June 13, 2024

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

Job Description

At our Distribution Center in Poland we are operating with nearly 100 fresh minds full of inspiring ideas for more than 20 years and now you can join our modern environment facility in Brwinów (Warshaw Area), where we are on a daily contact with all our Eastern European customers and suppliers to set sustainable momentum for everyone.

What we can offer you! - Your Role:

In this role of high impact as Customer Service Representative - Eastern Europe (label.averydennison.com) we are looking for a fresh mind to join our high performing team on-site with direct reporting line to our Customer Service Coordinator.

Your Mission:

  • On a daily base you will be the first contact person by phone and/or email to our customers in Ukraine, Baltic, Poland and Central Asian countries when they want to place a new order, or give feedback on our materials.
  • You will strengthen these business relationships by setting high standards in servicing their requests, and by increasing our company's sustainable approach.
  • As a smiling and reliable face to your customers you will improve added customer value by demonstrating our capabilities and building stronger customer intimacy.
  • On top, you will gain insights in our entire manufacturing world of self-adhesive labels since you work together with our sales representatives and our supply chain teams to ensure great service conditions as well as high customer satisfaction.


What we expect from you! - Your Expertise:

  • (University) Degree is welcome
  • Previous work experience of 2+ years from a call center / (internal) sales / customer service function ideally within manufacturing / production industry
  • Whereas Polish is a MUST as well as fluency in English, Russian will be a plus.
  • Ideally, you have a valid driving license and a car of your own
  • Creativity and innovation, entrepreneurial spirit for growing a sustainable business to set your career at Avery Dennison

Additional Information

We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

  • Medicover
  • Yearly bonus
  • Transportation Allowance
  • Multisport package
  • Life insurance
  • Social package
  • Flexible working hours
  • Meal vouchers

We look forward to receiving your application.

We do not accept unsolicited referrals or resumes from any source other than directly from candidates.

Who we are! - Our Story:

Every voice. Every day! Eight Values. One Team!

Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer. In the EMEA region, we have these Employee Resource Groups:

  • EmpoWer - focusing on the engagement, mentoring, and promotion of women
  • Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace
  • Unite - supporting the LGBTQI+ and ally community in the EMEA region

To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to our Diversity and Inclusion pages in the About Us section of our website: https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)