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Customer Experience Team Lead



Customer Service
high wycombe, uk
Posted on Monday, June 17, 2024

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

Job Description

As a hands-on leader, you'll be the driving force behind seamless order-to-delivery experiences for our valued customers across EMEA. You'll collaborate with diverse teams to ensure smooth operations at our High Wycombe site while inspiring your team to provide exceptional customer service.

What You'll Do:

  • Lead and Empower: Guide a team of customer service representatives and service contract administrators to achieve peak performance.

  • Orchestrate Order Fulfillment: Manage the entire order-to-delivery process, ensuring timely and accurate delivery for customers across EMEA.

  • Foster Collaboration: Drive teamwork across functions at our High Wycombe site, ensuring seamless communication and coordination.

  • Champion Customer Focus: Build a culture of customer-centricity within your team, exceeding customer expectations and resolving issues proactively.

  • Drive Continuous Improvement: Identify opportunities to enhance processes, reduce errors, and improve overall efficiency.

  • Drive Continuous Improvement: Identify opportunities to enhance processes, reduce errors, and improve overall efficiency.


What We're Looking For:

  • Experience leading and motivating a customer service team, ideally in a B2B setting.

  • Experience mentoring or guiding colleagues, taking initiative on projects, or showcasing strong decision-making skills in customer service settings.

  • Fluent English is essential, and another European language is a plus.

  • A deep understanding of customer needs and a passion for providing exceptional service.

  • Experience with order management systems, in-house databases, and Google Suite (or similar tools).

  • A track record of achieving service level targets and driving continuous improvement.

  • Excellent interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.

Additional Information

Who we are! - Our Story:

Every voice. Every day! Eight Values. One Team!

Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer.

To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html