Join the innovative companies building on Hedera Hashgraph

Team Leader- Order Management



Bengaluru, Karnataka, India
Posted on Tuesday, June 18, 2024

Company Description


We are materials science and manufacturing company specialized in the design and manufacture of a wide variety of labeling and functional materials. Our expertise and global scale enable us to deliver innovative, sustainable and intelligent solutions to customers all over the world.

We are a global company with locations in over 50 countries, and we employ approximately 36,000 people worldwide.

We provide branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. We design and manufacture a wide variety of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital and improve customers’ product performance.

We lead in serving a vast array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive.

Learn more at averydennison.com.

REPRESENTATIVE ACTIVITIES: Activities and duties will vary dependent upon functional area assigned. Activities may include, but are not limited to:

Job Description

  • Responsible for the overall arrangement of the OM team, leading and training the OM team to process customer orders timely and accurately; Timely coordination and processing with other departments regarding relative order information issues;

  • Handle customer complaints, develop improvement plans, and improve the quality and efficiency of the OM team;

  • Work closely with customer service and sales teams to optimise order form design and processes to improve customer satisfaction;

  • Participate in and implement the company's global improvement projects related to order processing;

  • Participate in interviews, talent selection and other personnel arrangements, and help subordinates complete on-the-job training plans;

  • Reasonably allocate the tasks, manage the attendance and performance of team members ;

  • Provide on the job training and coaching for newcomers;

  • Promptly deliver various important information to employees, supervise and implement company policies within the department;

  • Responsible for the management in employee discipline and performance, 5S, safety, equipment status, efficiency.

  • Product quality and visual management, leading the team to achieve the KPI.

  • Actively participate in the company’s basic knowledge of ISO9001, FSC, EHS and related training. Lead the team to work according to the relative procedures and guidelines.

  • Actively participate in various improvement projects.

  • Drive continuous improvement actions to achieve the business goals (service level, quality cost control, etc.)

  • Follow up other tasks arranged by the manager.


  • College graduate or above, good English written skill;

  • Proficiency in computer operation and MS office, good at data analysis;

  • More than 5 years of relevant work experience, at least 3 years of relevant management experience;

  • Quick and careful learner, can work efficiently and effectively;

  • Strong teamwork spirit, mature;

  • Good communication, coordination and team management skills ;

  • Customer-oriented;

  • Problem analysis and solving ability;

  • Good sense of continuous improvement and can drive results

  • Have the concept and thinking of automation to work efficiently;

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.