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Customer Service Executive (Contractual)

atma.io

atma.io

Customer Service
Samut Prakan, Thailand
Posted on Friday, June 21, 2024

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND, VIETNAM AND INDONESIA, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

Job Description

ABOUT YOUR ROLE:

You will be responsible for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. This is a CONTRACTUAL role till Feb 2025

YOUR RESPONSIBILITIES WILL INCLUDE:

  • Responsible for order processing to ensure all purchase orders are being executed promptly, customer-required delivery date/times are being met at all times.
  • Sales order credit hold check, cash in advance - payment check.
  • Daily email backlogs updates to customers.
  • Bi-weekly indent orders updates to customers.
  • Be able to provide product and quality information and excellent response to customers.
  • Coordinate clearing aging inventory and slow-move inventory.
  • CS support administrative tasks when needed, CS back up

Qualifications

  • Diploma or Bachelor’s Degree in any related fields
  • 6 months - 2 years experience in customer service.
  • Hands-on experience in order processing via systems is preferred.
  • Experience in attending to Customer’s query and requests via email and phone is a must
  • Detail-oriented with good communication and interpersonal skills to work with all levels.
  • Self-initiated and able to work effectively to meet the deadlines
  • Good team player and service-minded

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER