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Human Resources Workforce Support Specialist



People & HR, Customer Service
New Century, KS, USA
Posted on Thursday, June 27, 2024

Company Description

Vestcom is the industry leader in technology-driven shelf-edge solutions for Retailers and CPGs. Our data-integrated media solutions drive sales and loyalty, engaging shoppers where it matters most – the point of decision. Our patented innovation has been trusted by top retailers for more than 30 years to drive productivity and profitable growth. For our growing team of over 1000 employees, Vestcom offers the stability of an established company with the entrepreneurial spirit and fast-paced environment of a start-up.

Vestcom’s core values are at the heart of our organization, representing our fundamental beliefs and serving as our guiding light in for how we conduct business and interact with each other.

  • OUR TEAMS - Our colleagues and our client define our team.
  • OUR INTEGRITY - Our colleagues and clients rely upon us to deliver.
  • OUR INGENUITY - Our colleagues and clients look to us for unique solutions.
  • OUR PERFORMANCE - Our colleagues and clients team with us to win.

Vestcom is a standalone business unit of Avery Dennison, a Fortune 500 leader in materials science and packaging materials. Learn more at www.vestcom.com.

Job Description


The Human Resources Workforce Support Specialist will directly support employees and leaders with day to day HR support. They will support HR policies, procedures and programs of a specific group of sites/functions in the US. They will have primary support assignments but will be able to support across multiple groups/sites as needed. Reporting to the US Workforce Support Manager, this individual will be the main point of contact for employees and managers regarding employee relations inquiries for their region.

Key Areas of Responsibility

  • Provides positive employee relations & manager capability support across our sites. Use observations and data to recommend ER strategies and initiatives that will support employee morale and engagement.
  • Works in strong collaboration with other workforce support tiers to ensure employee inquiries and issues are resolved in a timely, friendly and comprehensive way.
  • Supports employees and managers w/traditional support type of activities such as promotions, investigations, corrective actions, PIPs terms, and restructuring activities.
  • Main point of contact for employees for HR related inquiries, complaints and customer service (e.g. case management, policy or protocol navigation).
  • Primary liaison with HR workforce support leadership regarding policy reviews, policy improvements, training opportunities etc.
  • Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.
  • Coach employees leaders as needed on how to navigate and resolve key leadership processes, managing conflicts etc.
  • Build and maintain relationships & partnerships with assigned sites/groups.
  • Master our digital toolset, in particular ad.a/Servicenow. Support and resolve regional employee relations issues using servicenow. Continually look for ways to use technology to aid HR and EE experience.
  • Support key projects focused on new process or capability development/enhancement.


Key Qualifications

  • Bachelor's degree in Human Resources, Business, or related field required
  • At least one to four years of related experience required
  • The role will require occasional travel to various manufacturing sites across the US
  • Excellent verbal and written communication skills.
  • Thorough understanding of human resources and labor relations principles, practices, and procedures.
  • Ability to manage multiple priorities/cases at once, knowing when to reach out for support and escalate as needed.
  • Ability to successfully use digital case management and workflow management tools to complete core activities.
  • Ability to develop and maintain positive relationships with employees, functional leaders, and other stakeholders.
  • Ability to compile, research, and analyze information.
  • Ability to compose and present comprehensive reports.

Additional Information

Additional Requirements

  • Travel may be required, up to 20%, as needed to support the following sites: New Century, Los Angeles, Phoenix, and Seattle.
  • Compliance with Company policies concerning maintaining a drug free workplace is required
  • Compliance with all Company policies is required including all safety policies and procedures

Supervisory Responsibilities


Management Disclaimer

Vestcom’s Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in this position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Vestcom may terminate employment at any time, for any reason.