Company Description

About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

Job Description

We have a great opportunity in Barcelona, Spain for an inside sales & customer service representative !

This position is intended to be an hybrid role with responsibilities in inside sales and in customer service management.

Your main missions as inside sales rep are the following:

• You will sell company's products and services by calling prospective and established customers.
• You will manage and respond to customer concerns and problems. May arrange and provide for shipment and demonstration of products by sales personnel.
• You will maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
• You will be responsible for meeting established sales quotas.
• You may travel to customer locations to follow-up or to make presentations or perform demonstrations.
• You will prepare reports to document activities/results.
• You will investigate and help resolve customer concerns promptly.
• You will act as liaison to Field Sales staff ; respond to requests for sales quotes and respond to customers.
• You will identify and develop new and existing marketing opportunities through mailings, research, cold calling and trade show leads.
• You will travel occasionally with Field Sales staff, trade shows and sales meetings
• You will collect information from customers and apply standard methods to provide a ROI (return on investment) analysis to customers.

Your main missions as Customer Service Representative:

• You will provide responsive and accurate order-entry service to customers by phone, fax, web and email,
• You will manage after sales support & trouble-shooting - handle a wide range of customer enquiries,
• You will communicate with manufacturing locations, on service performance, quality, capacity and stock.
• You will monitor existing business, identify and follow-up on fluctuations in demand with customers,
• You will manage forecast volume changes by product /customer into supply chain, quoting prices against given guidelines and maintain customer price-books.
• You will assist customers with product questions and resources – provide product & application recommendations, providing basic technical support to customers as applicable to level of experience (product catalogue questions, basic technical knowledge, etc.)

Qualifications

Let's talk about you !

• High School Diploma needed, Bachelor’s degree preferred.
• You have a successful previous related experience, such as experience in a customer service or sales administration role.
• You possess strong communication, listening and negotiation skills.
• You have the ability to prioritize multiple tasks and meet deadlines.
• You have very good customer service skills.
• You gained a very good knowledge on selling techniques and negotiation.
• You speak Spanish and English fluently

Additional Information

• We not only embrace change… we drive it.
• We work hard, think ahead, and take brave risks.
• Our culture is innovative and collaborative - where bold ideas turn into action.
• We grow strong talent through stretch opportunities only restricted by your interests.
• We are committed to workplace diversity, both for employees and for the business.
• We are a force for good, imbedded in industries and communities worldwide.
• We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.

Avery Dennison is a great place to work for everyone.

We look forward to receiving your application !

If you are interested in knowing more about our Diversity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html