公司介绍

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, INDONESIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

职位描述

客服团队管理：

• 与团队成员充分沟通工作目标并确保良好的团队合作使目标达成；

• 明确绩效评估标准，管理和评估团队成员的绩效；

• 指导、培训下属；

• 积极领导团队并影响团队成员通力合作来完成个人的和团队的整体目标；

客服工作执行：

• 带领团队提供高效率、高质量的订单管理服务，包括订单输入、生产协调以及客户收货信息反馈；

• 发现、评估客户需求，调查并解决客户疑问；

• 积极配合销售工作，完成销售指标；

• 协调处理客户投诉；

• 积极主动和其它地区客服沟通，以保证团队内部信息顺畅；
  与客户、销售、分切、供应链、QA、财务等相关部门保持良好的沟通；

• 致力于客服质量的不断改进，从而提高客户满意度；
  及时完成上级交办的其他事项。

职位要求

• 本科学历

• 良好的英文听说读写能力；

• 5年以上制造业客服工作管理经验；

• 优秀的团队管理技能；

• 积极主动的分析问题解决问题能力；

• 具备良好的商业敏感度和服务意识；

• 工作耐心，细致；良好的沟通协调能力和团队合作精神；

• 良好的计算机应用能力，熟练应用Execl、PPT。

额外信息

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.